Last updated: June 2025
Accuracy is fundamental to what we do. When we make mistakes, we correct them — clearly, promptly, and on the record. This policy sets out exactly how we do that.
1. Our Commitment to Accuracy
The Facts Center for Journalism Services (FCJS) holds itself to the highest standard of factual accuracy. We apply rigorous verification before publication. Despite this, errors can and do occur. We treat every error as a serious matter, regardless of how minor it may appear.
2. How to Report an Error
If you believe we have published inaccurate, incomplete, or misleading information, please contact us:
Email: atar@sudanfacts.org
Subject line: Correction Request — [Article title or URL]
Include: the specific claim you believe is incorrect, and any evidence or sources you are relying on.
We welcome correction requests from anyone — readers, subjects of reporting, other journalists, or members of the public.
3. Our Response Commitment
We commit to:
- Acknowledge all substantive correction requests within 48 hours of receipt.
- Investigate every request promptly, consulting the original sources and the journalist responsible for the piece.
- Respond with our findings — whether we agree a correction is warranted or explain why we believe the original reporting was accurate.
4. Types of Corrections
We distinguish between three categories of post-publication changes:
Correction
A factual error has been made and confirmed. The article is updated with a clearly labelled correction notice appended at the top or bottom of the piece, stating: the original text, what was wrong, and the corrected information. The date of correction is included. Example notice:
Correction (14 June 2025): An earlier version of this article stated that [X]. This was incorrect. The correct figure is [Y]. We regret the error.
Clarification
The original text was not factually wrong but was ambiguous or could have been reasonably misread. A clarification is added to the article, labelled clearly, to provide the additional context without replacing the original language.
Update
New information has become available since publication that materially changes the picture — for example, a statement was issued, a court decision was handed down, or an event occurred. The article is updated and an update notice is added noting the date and nature of the new information.
5. No Silent Edits
We do not make substantive changes to published articles without disclosing that a change was made. Fixing a typo or broken link does not require a correction notice. Any change that affects meaning, factual accuracy, or the characterisation of a person or event requires a visible notice as described above. Silent substantive edits undermine reader trust and are not acceptable practice at FCJS.
6. Public Record of Corrections
All corrections are recorded in a log maintained by the FCJS editorial team, including: the article affected, the nature of the error, the date of correction, and how it was resolved. This log is available on request at atar@sudanfacts.org.
7. Disputes
If you disagree with our conclusion that a correction is not warranted, you may request that a senior editor review the decision. We will communicate the outcome of that review in writing. Where we conclude that no error occurred, we will explain our reasoning clearly.
8. Contact
atar@sudanfacts.org
Facts Center for Journalism Services (FCJS) · Nairobi, Kenya
